Privacy Policy

Information We Collect During Video Visits
When you use our telehealth services, we collect information that identifies you and relates to your health, including:

• Contact details, such as your name, date of birth, address, phone number, and email.
• Insurance information, such as your health plan, member ID, and coverage details.
• Health information, such as your symptoms, medical history, medications, allergies, and treatment plans.
• Technical information, such as device type, browser, IP address, and connection quality, to operate and secure the telehealth platform.

How We Use Your Information
We use your information to:

• Provide diagnosis, treatment, and care coordination through telehealth.
• Bill you or your health plan for services you receive.
• Improve the quality, safety, and reliability of our telehealth services.
• Meet our legal and regulatory obligations, including those under the Health Insurance Portability and Accountability Act (HIPAA).

Telehealth Video and Audio
We do not record video or audio of your visit unless we clearly tell you and obtain your consent. If recording is required for training or quality review, we will explain why, how long we keep the recording, and who can access it.